Privacy policy

Effective Date: 11/09/24

At Maybee, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.maybee.co, and other TLDs, like .co.uk, .world, that are affiliated with Maybee Holidng Ltd, order meals, or use our services. By using our website, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect the following types of personal information:

  • Personal Information: Name, email address, delivery address, payment information (processed via third-party providers), meal preferences, and allergens.
  • Account Information: When user accounts and profiles are created, we may collect additional details such as order history, saved meal preferences, and communication preferences.
  • Payment Information: We use third-party payment processors like Stripe and PayPal. We do not store your credit card details on our servers.
  • Cookies and Tracking Data: Information about your visit to our website, including cookies, IP addresses, browser types, user preferences, and marketing preferences. This helps improve your user experience and for marketing purposes.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process and deliver your orders.
  • To manage and personalize your account when user profiles are active.
  • To send marketing communications, newsletters, and promotional offers (you can opt-out at any time).
  • To analyze website usage and improve our services using tools like Google Analytics.
  • To provide you with customer support and respond to inquiries.
  • To comply with legal obligations and prevent fraud.

3. How We Share Your Information

We do not sell or share your personal data with third parties except in the following circumstances:

  • Service Providers: We use third-party services like Stripe, PayPal, WooCommerce, and Google Analytics to process payments and analyze data. These providers have access to your information solely for the purpose of performing these services and are obligated to protect your data.
  • Legal Compliance: We may disclose your information if required by law or to comply with legal requests.
  • Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of business assets.
  • Delivery companies: we might share your information with delivery companies in order for them to deliver your orders. In this case, only the information required for the delivery is shared. 

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are used for:

  • User Preferences: To remember your meal preferences and account details.
  • Marketing: To personalize promotional content and offers.
  • Analytics: To help us understand how users interact with our website.

You can control cookie settings through your browser. However, disabling cookies may limit your ability to use certain features of the website.

5. Marketing Communications

If you opt-in to receive marketing emails, newsletters, or promotional offers, we will use your contact information for these purposes. You can unsubscribe at any time by following the unsubscribe link in our emails or by contacting us directly.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. If you request account deletion or data removal, we will take steps to delete or anonymise your data in accordance with applicable laws.

7. Security of Your Information

We take reasonable steps to protect your personal data through encryption, secure payment gateways, and other security measures. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

8. Your Data Protection Rights

Depending on your location, you may have the following rights under data protection laws:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to certain conditions.
  • Opt-Out: Unsubscribe from marketing communications.

To exercise these rights, contact us at privacy@maybee.co

9. International Data Transfers

Our services may be accessible internationally. By using our website, you consent to the transfer and processing of your personal information outside your country, in compliance with applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date. Continued use of our services after changes are posted indicates acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

  • Email: privacy@maybee.co

Address: 2 Hamilton Terrace, Leamington Spa, England, CV32 4LY

Welcome to Maybee (“we,” “us,” “our”). By accessing and using our website and other TLDs, like .co.uk, .world, that are affiliated with Maybee Holidng Ltd, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree with these Terms, you may not use our website or services.

1. Services Provided

Maybee offers the following services through our website:

  • Ordering meals for delivery or pickup.
  • Subscriptions for meal plans.
  • Delivery tracking for your orders.

The ability to create and manage an account, including saving meal preferences.

2. Account Creation and Responsibilities

To place orders or access certain features, you may be required to create an account. By doing so, you agree to:

  • Provide accurate and complete information during registration.
  • Keep your account information secure and confidential.
  • Be responsible for all activities under your account.

We reserve the right to terminate accounts or refuse service if we suspect fraudulent or unauthorized activity.

3. Ordering and Payment

You can order meals for either delivery or pickup. By placing an order, you agree to the following:

  • Payment Methods: We accept payments via credit card, Apple Pay, and Google Pay. All payments are processed through secure third-party providers, and we do not store credit card details.
  • Order Confirmation: Once you place an order, you will receive a confirmation via email or your account. Orders cannot be cancelled or modified once confirmed.

4. Subscriptions and Meal Plans

If you subscribe to our meal plans, you will be billed according to the subscription plan you select. Subscription details, including billing cycles and cancellation policies, will be provided at the time of sign-up.

5. Delivery and Pickup

We offer both delivery and pickup options:

  • Delivery: You can be provided with tracking information to monitor the status of your delivery. Maybee will make reasonable efforts to deliver within the estimated time frame, but we are not responsible for delays caused by factors beyond our control (e.g., traffic, weather).
  • Pickup: Orders can be picked up at our designated locations during business hours.

6. Refunds and Exchanges

Due to the nature of our products, we do not offer refunds or exchanges for meals unless there are significant quality issues with the food.

If you experience any issues with your order, please contact us within [insert time frame] after delivery or pickup.

7. User Responsibilities and Allergies

You are responsible for providing accurate information regarding your meal preferences, including any allergens or dietary restrictions. Maybee makes every effort to prevent cross-contamination, but we cannot guarantee that our meals are completely free of allergens.

By placing an order, you acknowledge that Maybee is not liable for any allergic reactions or health issues that may arise from consuming our food.

8. Intellectual Property

All content on our website, including text, images, logos, and branding, is the intellectual property of Maybee and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any of our intellectual property without prior written consent from Maybee.

9. Limitations of Liability

Maybee will not be held liable for:

  • Any delays in delivery beyond our control (e.g., traffic, weather).
  • Allergic reactions or health issues arising from your consumption of our meals, even if you have informed us of allergens.
  • Any incidental, indirect, or consequential damages that arise from your use of our website or services.

Our total liability in connection with any claim related to an order will not exceed the amount paid for that specific order.

10. Privacy Policy

Your use of our website is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal information.

11. Modifications to Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with the updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:

  • Email: hello@maybee.co
  • Address: 2 Hamilton Terrace, Leamington Spa, England, CV32 4LY