Terms and conditions

Welcome to Maybee (“we,” “us,” “our”). By accessing and using our website and other TLDs, like .co.uk, .world, that are affiliated with Maybee Holding Ltd, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree with these Terms, you may not use our website or services.

1. Services Provided

Maybee offers the following services through our website:

  • Ordering meals for delivery or pickup.
  • Subscriptions for meal plans.
  • Delivery tracking for your orders.

The ability to create and manage an account, including saving meal preferences.

2. Account Creation and Responsibilities

To place orders or access certain features, you may be required to create an account. By doing so, you agree to:

  • Provide accurate and complete information during registration.
  • Keep your account information secure and confidential.
  • Be responsible for all activities under your account.

We reserve the right to terminate accounts or refuse service if we suspect fraudulent or unauthorized activity.

3. Ordering and Payment

You can order meals for either delivery or pickup. By placing an order, you agree to the following:

  • Payment Methods: We accept payments via credit card, Apple Pay, and Google Pay. All payments are processed through secure third-party providers, and we do not store credit card details.
  • Order Confirmation: Once you place an order, you will receive a confirmation via email or your account. Orders cannot be cancelled or modified once confirmed.

4. Subscriptions and Meal Plans

If you subscribe to our meal plans, you will be billed according to the subscription plan you select. Subscription details, including billing cycles and cancellation policies, will be provided at the time of sign-up.

5. Delivery and Pickup

We offer both delivery and pickup options:

  • Delivery: You can be provided with tracking information to monitor the status of your delivery. Maybee will make reasonable efforts to deliver within the estimated time frame, but we are not responsible for delays caused by factors beyond our control (e.g., traffic, weather).
  • Pickup: Orders can be picked up at our designated locations during business hours.

6. Refunds and Exchanges

Due to the nature of our products, we do not offer refunds or exchanges for meals unless there are significant quality issues with the food.

If you experience any issues with your order, please contact us within [insert time frame] after delivery or pickup.

7. User Responsibilities and Allergies

You are responsible for providing accurate information regarding your meal preferences, including any allergens or dietary restrictions. Maybee makes every effort to prevent cross-contamination, but we cannot guarantee that our meals are completely free of allergens.

By placing an order, you acknowledge that Maybee is not liable for any allergic reactions or health issues that may arise from consuming our food.

8. Intellectual Property

All content on our website, including text, images, logos, and branding, is the intellectual property of Maybee and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any of our intellectual property without prior written consent from Maybee.

9. Limitations of Liability

Maybee will not be held liable for:

  • Any delays in delivery beyond our control (e.g., traffic, weather).
  • Allergic reactions or health issues arising from your consumption of our meals, even if you have informed us of allergens.
  • Any incidental, indirect, or consequential damages that arise from your use of our website or services.

Our total liability in connection with any claim related to an order will not exceed the amount paid for that specific order.

10. Privacy Policy

Your use of our website is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal information.

11. Modifications to Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with the updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:

  • Email: hello@maybee.co
  • Address: 2 Hamilton Terrace, Leamington Spa, England, CV32 4LY